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FirstBank introduces first humanoid robot to engage customers

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Lagos, June 30, 2023: FirstBank Nigeria Ltd. has launched a humanoid robot, an industry first, at its Adetokunbo Ademola VI, Lagos Digital Experience Centre (DXC) Branch, to engage customers.

Mrs Folake Ani-Mumuney, Group Head, Marketing and Corporate Communications, FirstBank, said in a statement on Thursday in Lagos.

The statement said that the robot was among the phased configuration of the bank’s state-of-the-art digitally led self-service branch.

According to the statement, the robot is equipped with video banking and Artificial Intelligence (AI), taking on the role of friendly branch staff.

“In furtherance to its role in providing innovative financial solutions in Nigeria, First Bank of Nigeria Ltd., Nigeria’s premier financial institution and financial inclusion services provider, has announced the launch of a humanoid robot, the first of its kind in the financial services space in Nigeria.

“The robot is equipped with video banking and artificial intelligence, taking on the role of friendly branch staff.

“The robot can engage customers through conversations as well as through a touch screen strapped to its chest.

“The services performed by the robot include responding to customer inquiries on cash deposits, withdrawals and ATM cards.

“The robot also aids complaint management as customers can log a complaint via QR with feedback generated within the advised time.

“The humanoid robot also keeps customers up-to-date with happenings about the Bank, including product launches and upgrades designed to strengthen the customer experience and satisfaction.

“The robot is a one-stop point to keep customers informed about the Bank. It also effectively manages customers’ accounts,” the statement said.

The statement quoted Dr Adesola Adeduntan, the Chief Executive Officer of FirstBank Group, as expressing his delight at the initiative.

“The addition of the humanoid robot to our state-of-the-art Digital Experience Centre represents a purposeful stride towards transforming the banking landscape in the country and further showcases the priority we give to innovation within the Bank.

“With its advanced capabilities, the robot is designed to elevate the quality of our customers’ lives in today’s rapidly evolving digital world.

“Our unwavering dedication to delivering unparalleled banking services remains steadfast, as we leave no stone unturned in innovating to fulfil our customers’ needs,’’ he said.

The introduction of the humanoid robot is among the phased configuration of the Bank’s state-of-the-art digitally led self-service branch called Digital Experience Centre, which launched in December 2021.

Another humanoid robot will also be deployed in the Bank’s next and second Digital Experience Centre, soon to be announced in the coming months.

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Firstbank wins Financial Institution of the Year Award

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Lagos, June 22, 2023: First Bank of Nigeria Ltd. has won the Financial Institution of the Year Award at the African Export-Import Bank (Afreximbank), Pan African Business and Development Awards.

Mrs Folake Ani-Mumuney, Group Head, Marketing and Corporate Communications, FirstBank, said in a statement on Wednesday in Lagos.

She said that the ceremony marked the 30th anniversary of Afreximbank, as it hosted the inaugural Pan-African Business and Development Awards in association with the Business Council for Africa (BCA), in Accra, Ghana.

Ani-Mumuney said that the award received was in recognition of the bank as an epitome of the Pan-African spirit through its role in promoting trade and investment across the continent.

She added that the bank’s role had been instrumental to strengthening the economic and multilateral business relationship across nations.

“Amongst its role in facilitating transactions across borders, in 2021, the bank launched its First Global Transfer (FGT) initiative.

“This is specifically designed to ensure safe, timely and improved efficiency in the transfer of funds across the network of FirstBank subsidiaries in Africa.

“The FGT is not restricted to FirstBank Group’s Customers alone but it is also open to every individual residents in the country the funds transfer is originating from,” she said.

The statement also quoted  Chief Executive Officer, FirstBank, Dr Adesola Adeduntan, as saying, “We thank the organisers of the event; Afreximbank and BCA for the recognition.

“It reinforces our commitment to promoting trade, finance and investment opportunities across borders which have been instrumental to the continued growth and development of the continent and the world.

“On behalf of the board and management, this award is dedicated to all employees at the FirstBank Group for their diligence and hardwork as well as to our esteemed customers for their loyalty and patronage in over 129 years of existence’’ he said.

Commenting on the award, the President and Chairman of the Board of Afreximbank, Prof. Benedict Oramah, said that the event was in recognition of outstanding leaders and institutions.

“Having joined the bank in 1994, I have been fortunate to have worked with many of them at Afreximbank, contributing to Africas development is a lifetime vocation, as I know it is for all those that we have recognised tonight,” he said.

Also, Chairman, BCA,  Mr Arnold Ekpe, said that business leaders, often, do not get the praise they deserve.

“Succeeding in business on the continent is not always easy, but it is rewarding.

“More importantly, it is possible to build strong, profitable businesses that are globally competitive. Our winners tonight have demonstrated this.

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FirstBank partners with Verve International, rewards customers in new promo

First Bank of Nigeria Ltd., in partnership with Verve International, has inaugurated the third National Consumer promo designed to reward users of FirstBank verve card with gifts and cash prizes.

Mr Chuma Ezirim, Group Executive, e-Business and Retail Products, FirstBank, said this in a statement on Thursday in Lagos.

He said the promo was to appreciate customers who used the card to carry-out electronic banking transactions.

“The ongoing two-month promo will end on Oct. 30, as 20 customers (10 customers per month) with the highest transaction count during the promo will be made millionaires, winning the sum of N1 million each.

“Also, N20,000 will be won by 25 customers monthly.

“On the other hand, 2,620 FirstBank verve cardholders that double their transactions every week, stand a chance to enjoy 10 per cent cashback capped at N2,000 per customer,” he said.

Ezirim stressed that the partnership with Verve Card through the years had been that of empowerment and opportunities, which included growing the economy, supporting new businesses and preventing unemployment.

He urged FirstBank verve card holders to continue to use their cards as it was a card offering that promoted safe, convenient and rewarding digital banking experience with 20 customers standing a chance to be millionaires at the end of the promo.

The FirstBank in partnership with Verve, recently rewarded over 2,601 FirstBank verve cardholders with various prizes; including N20,000 cash prize and N10,000 cash prize.

The bank also gave out, N10,000 worth of airtime; power generating sets, refrigerator, cooking gas, smart TV and the grand prize of a brand-new car to a lucky winner.

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First Bank unveils new corporate website

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Anthony Areh

First Bank of Nigeria has launched a new website to ensure seamless banking and technology solutions to its customers, its Chief Executive Officer, Dr Adesola Adeduntan, has reported.

He said in Lagos that the new website was upgraded with features that were streamlined to reinforce its role in delivering seamless banking and technology solutions to its customers across the world.

He said the newly designed website was configured with modern design and improved functionality that eases customer experience whilst carrying out various activities on the site, including electronic banking.

Adeduntan said the new website at https://www.firstbanknigeria.com/ would enable non-customers to open an account.

The new website seamlessly adopts a fresh, magazine-style look and feel for easy navigation in order to promote the access to essential information for its customers, FirstMonie agents, prospective agents and the public.

“This upgrade also guides one to make well-informed decisions about one’s personal, business and private financial needs.

“As one of the key contact points to existing and potential customers, the Bank’s website remains a gateway to our business, supporting our unique value propositions and financial services solutions.

“As such, we are committed to continuously improve the overall user experience through intriguing content quality, exciting features and ease of navigation.

“The bank’s new website will be updated on a regular basis with exciting

features that will continue to reinforce resolve to promote digital customer interactions and transactions across our virtual touchpoints and platforms,” he added.

Adeduntan said the website would also serve as a financial services library that would keep customers and the public abreast of various financial services solutions and offerings, thereby helping them to improve their economic and social wellbeing.