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FCCPC tasks Discos on quick response to customers’ complaints  

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Lagos, March 3, 2024: The Federal Competition and Consumer Protection Commission (FCCPC) has advised electricity distribution companies to design a quick response mechanism in addressing customers’ complaints within their networks.

Mr Adamu Abdullah, Acting Executive Chairman, FCCPC, made the urge on Saturday in Lagos at the end of a four-day one-stop-shop for addressing billing, metering, transformer, connection, disconnection, customer service and other electricity consumer issues in Ikeja Disco coverage areas.

The forum was organised by FCCPC.

Abdullah said that the highest number of complaints received by the commission was on power sector, which created more concerns to call for the forum.

Abdullah said that this also enables FCCPC, with the support of MacArthur Foundation to embark on a nationwide tour to meet the consumers and hear their complaints.

He said that the forum, an intervention to bring all the stakeholders together to listen to consumers’ complaints and resolve them.

The executive chairman added that FCCPC would also get commitment from Discos on a time-frame within which such complaints have to be resolved.

According to him, the commission also ensured that the Nigeria Electricity Regulatory Commission (NERC) and the Nigerian Electricity Management Services Agency (NEMSA) joined in the forum.

“The major complaints received from all over the country is on over billing, community transformer problems, disregard of metering and regulations from NERC with respect to disconnection, energy tapping, tariff band classification

“Other issues also had to do with account reconciliation, adjustment bottlenecks, disconnection without notice, and billing before connection of the billed property with electricity.

“These are issues that are very serious for consumers, and when they request reconciliation most time the DISCOs are not forthcoming.

“That is why complaints are brought to the NERC and FCCPC, which is the last resort apart from the court,” he said.

The FCCPC boss, however, advised Discos to be more forthcoming in addressing customers’ complaints quickly, adding, “this is not our core competence.”

“They have the primary responsibility of offering services to their consumers and resolving these complaints.

“The consumers should have confidence in their service providers and feel free to complain to them first because that is what the law says.

“We appeal to the complainants not to take the law into their own hands but ensure that they lodge their complaints in the right manner.

“We are here to resolve the issues. To sit down with complainers and the people who would normally resolve these complaints.

“Our resolution is to resolve all these problems in these few days we are here or give a timeline to dispose of the complaints. If they fail, you are free to report to our Lagos office.

“We give you the assurance that specifically we are here for you. Please free to use our services.

“We are always on ground 24/7 to sort your problems.  We will ensure that whoever that is not doing the right things is made to do what is right,” he added.

“We thank our colleagues in the process of resolving these issues, the NERC, NEMSA, and the DISCOs themselves for finding time to come here.

“We give you the reassurances that we will do whatever that is within our power to resolve your issues and whatever that is not resolved please report to us.

“We are here for customers, so feel free to let us know your problems, and we will resolve them,” emphasised.

In his remarks,  Mr Salami Afeez,  Area Inspecting Engineer, Ikeja Network, NEMSA, assured FCCPC of the agency’s continued collaboration with the commission in delivering on its mandate as a technical enforcement agency for energy sector.

Salami also said the agency had alway and would continue to go round Ikeja Disco’s network to monitor the defects in its network.

“As consumers, if you see any threatening point in this network, please do not hesitate to call us.

Also, Mr Chukwunonso Okwuosah, NERC representative, commended FCCPC for putting the customers’ complaints forum together.

“We are constantly appealing that customers should come with an open mind and understand that Ikeja Electric will act as guided by the regulation.

Mrs Jolaoluwa Adewale, a representative of Ikeja Electric,  also thanked customers for their patience and cooperation.

He applauded FCCPC for arranging the forum that brings stakeholders closer to our customers.

“We have noted your complaints and feedback and will continue to work hard to resolve them.

“What you have today is our commitment and resolve to ensure that we will continue to be fair to our customers and also align and cooperate with the laws of the land.

“One of things I will like to encourage our customers is with the issue of accountability and collaborating with us when it comes to energy theft. that is becoming more and more rampant in our society.

“This is by ensuring that those in your communities that steal energy are held accountable,” he said.

One of the customers, Mr Anthony Iteghete, said, “We are very happy and pleased to see this kind of forum.

“We wish it would go around the nation, so that we can have time to ask them some questions and tell them our needs.

“I am here because I paid for meter since August 2023 and I have not seen it.

“I sleep without light. I want you to address this because IKEDC said that they have no meter. But, they are having my money,” he said.

Mr Samuel Ogidan, a customers, also said: “We have been paying close to N1.5 million every month and all of a sudden they jack it up by about 100 per cent. They keep changing every three months in order to meet their own target.

“We have been asking them what their target has to do with our own billing? They blocked us from having a meter, a pre-paid meter, and from moving on with our business.

“They do not want us to have access to a prepaid meter. The FCCPC is handling it at the moment. Initially, we are at the court, but the court asks us to settle amicably,” he said.

Tinubu

Tinubu fires CEOs of FCCPC, BPE

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Abuja, Jan. 0, 2024: President Bola Tinubu has dismissed the heads of the Federal Competition and Consumer Protection Commission, Mr Babatunde Irukera and that of the Bureau of Public Enterprises, Mr Alexander Okoh.

This is contained in a statement by Chief Ajuri Ngelale, Special Adviser to the President on Media and Publicity, on Monday in Abuja.

The Presidential spokesman said that the dismissal was in conformity with plans to restructure and reposition critical agencies of the Federal Government.

This, he added, was also towards protecting the rights of Nigerian consumers and providing strong basis for enhanced contributions to the nation’s economy by key growth-enabling institutions.

Ngelale said that the two dismissed Chief Executives are directed to hand over to the next most senior officer in their respective agencies, pending the appointment of new ones.

He said that the dismissal of the two heads was with immediate effect.

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FCCPC fines British American coy $110m over violation of tobacco law

Abuja, Dec. 28, 2023: The Federal Competition and Consumer Protection Commission (FCCPC) has slammed a fine of $110 million on British American Tobacco (BAT) Nigeria and affiliate companies for multiple violation of the FCCP Act and others.

A statement by the management of the commission in Abuja on Wednesday, said the companies also infringed on the National Tobacco Control Act and sundry legal instruments.

The commission said the amount was agreed after a mutual engagement between the Commission and BAT parties under the FCCPC’s Cooperation/Assistance Rules & Procedure (CARP), 2021.

FCCPC said its Cooperation/Assistance Framework (CAF) provided for benefits such as possible reduced monetary penalties and waiver of the application of the Commission’s Administrative Penalties Regulations 2020, among others.

The Commission said the BAT parties’ would also be subject to a compliance and monitoring under the supervision of the FCCPC for 24 months to ensure appropriate behavioral and business practices.

FCCPC said that a mandatory public health and tobacco control advocacy would be done by the companies in a manner compliant with tobacco control legislation and regulations as part of the agreement.

”BAT parties shall provide written assurances to the Commission pursuant to Section 153 of the FCCPA as required.

”In exchange for BAT parties fulfilling their obligations under the Consent Order, the Commission withdrew pending criminal charges against BATN and

one employee for attempting to prevent execution of the search warrant and initial lack of cooperation/compliance with steps in the investigation.

”The Commission on August 28, 2020, opened an active investigation with respect to British American Tobacco Nigeria Limited and other affiliated companies (BAT Parties).

”The commencement of the investigation was based on the Commission’s satisfaction that a series of credible pieces of information and intelligence were actionable enough for broader and deeper inquiry.

”Upon satisfying the Federal High Court that there was probable cause and sufficient evidence to exercise advanced statutory regulatory/investigatory tools, the court issued an Order and Warrant of Search and Seizure.

”The Commission on Jan. 25, 2021 executed simultaneous and contemporaneous searches and seizures at multiple BAT parties locations and a location of a service provider.

”The Commission gathered, received and procured substantial evidence from forensic analysis of electronic communications and other information/data obtained during the search, as well as other evidence procured during, and after the search from other legitimate sources.

”Additional investigation, including proffers, hearings, transcripts of sworn testimonies, and continuing analysis of evidence established and supported multiple violations of the FCCPA and other enactments,” the Commission said.

The Commission reiterated its commitment to its mandate to promote and ensure fair markets and protect consumer interests.

According to it, the outcome of the investigation demonstrates that commitment and the Commission’s desire as well as will to enforce the law and hold businesses accountable; even when it takes complex, painstaking and protracted investigations.

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We degraded borrowers’ harassment from digital money lenders by 80% — FCCPC

Abuja, Dec. 22, 2023:) The Federal Competition and Consumer Protection Commission (FCCPC), says it has degraded and reduced the harassment and defamatory messages sent by digital money lenders to their customers by 80 per cent.

Mr Babatunde Irukera, the Executive Vice Chairman of FCCPC, said this at a strategic media engagement organised by the Commission in Abuja on Thursday.

Irukera said the desire and aspiration of the Commission was to eliminate the defamatory messages, intrusion on people’s privacy and achieve more ethical lending.

He said that it was more easier to proscribe digital money lending but traditional lending would not plunge the gap covered by digital lending.

Irukera said that although there were still pockets of violators, the Commission would not relent in sanitising the space.

According to him, as a regulator, ours is to understand their course and balance it against their desires.

”Some of the lenders used to tell us that when we call a borrower now, they send us your photograph and a statement by FCCPC but that is not right.

”But I tell them, tell your problems to God, my mandate is to protect consumers but I understand that we also have a mandate in protecting consumers to preserve business.

”If we allow businesses to die, it is a failed approach to consumer protection.

”Nigeria is struggling with digital lending.This is a struggle that is not isolated to us alone.

”India, Kenya, Brazil, Ghana, Uganda are still struggling in digital lending. Some of these countries are taking lessons from what we have done,” he said.

On the scorecard of the Commission, Irukera said there was still much to be done to ensure a balanced market to the protection of citizens.

”The road ahead is far more so, we will keep doubling our efforts.”

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FCCPC delists 2 digital money lenders, sets deadline for others

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Abuja, July 23, 2023: The Federal Competition and Consumer Protection Commission (FCCPC) has de-listed two Digital Money Lenders (DMLs) for illegal, prohibited and unregulated activities.

The Executive Vice Chairman of FCCPC, Mr Babatunde Irukera said in a statement on the Commission’s official Twitter handle on Friday, that it had also set deadline for all DMLs to comply with its regulations.

Irukera said the two delisted DMLs engaged in deception to attract borrowers.

”The Commission notes a resurgence in the occurrence of prohibited loan recovery methods and practices in the past weeks.

”The Commission has now permanently delisted Sycamore Integrated Solutions Limited and Orange Loan and Purple Credit Limited, along with their respective apps “Getloan” and “Camelloan”.

”FCCPC has entered an Order to Google Playstore and other payment and financial service providers, permanently prohibiting the provision of any services associated with digital lending to the companies.

”The Commission reiterates that this revocation and action are permanent without option or opportunity of reconsideration, and the same consequence shall apply to all other violators,” he said.

Irukera said the commission would forward all information and evidences with respect to the two companies activities to law enforcement agencies and other regulators for appropriate action.

He therefore warned consumers against dealing with the two de-listed loan companies.

The executive vice chairman said that the commission had with the approval of the Joint Regulatory and Enforcement Task Force, established the Limited Interim Regulatory and Registration Framework and Guidelines for Digital Lending.

He said the guidelines has given Nov. 14 deadline for all DMLs in business and on Google Playstore to comply with the guidelines or risk removal from Playstore.

Irukera assured Nigerians that the FCCPC would continue to scrutinise all listed DMLs and periodically update the list on its website, to ensure that only businesses that consistently and completely comply with the regulations were allowed to do business.

He advised consumers to patronise only DMLs on the commission’s approved list.

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FCCPC to address anti-competitive conduct by market associations

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Lagos, July 19, 2023: The Federal Competition and Consumer Protection Commission (FCCPC) says it is critical to address the anti-competitive conduct by market associations that are having negative impacts on food prices.

FCCPC Executive Vice-President, Mr Babatunde Irukera, said this at a workshop tagged: “Fair Food Prices in Nigeria, Multi-stakeholder Workshop”.

The workshop was organised by the FCCPC in partnership with Consumer International, in Lagos.

According to him, trade associations, in many aspects, have constituted themselves into cartel and which are illegal.

He said that the focus of such associations should be on standards and welfare of members, noting that certainly they were not to determine prices.

“We have no control over monetary policies but the role we play is that we will continue to monitor the markets. Where we find excesses on an account of exploitative conduct, taking advantage of consumers, we will intervene.

“One of the ways of intervening is unlocking whatever the bottlenecks are. Associations that come together to determine what price commodities should be sold, or those that form cartel to stop Nigerians from being part of any business will not be allowed.

“We will proceed against them as we proceed against those multinationals in their trade associations, we will proceed against even the small guys in the market, but what is important is these things, no matter how small they are, whatever those supplies are must still be available,” he said.

Irukera said that the government had continued to open its special reserves to ensure availability of fertilisers and grains for consumptions.

The FCCPC boss noted that the middlemen had been identified to be one of the challenges contributing to incessant food price increase.

He also urged the Federal Government to come up with strategies to control those cartels, saying the commission would not relent in enforcement to put them to check.

“We are not addressing those middlemen. Commodity traders who have bought and are hoarding, and working on association platform must also be addressed.

“What the FCCPC would contribute is an aggressive enforcement focus on these associations. For us, the most important thing about proceedings is at least prohibiting their conducts and unlocking the market.

“The question of whether there is monetary sanctions or penality for conduct is secondary. What it is at the end of the day is that the regulatory intervention must be beyond being able to show that monetary penalty and the regulators have made so much income.

“It must be correcting. For us, the key thing is correction because in managing sanction regime, you also want to ensure that that sanctions do not end up in the bucket book of consumers and so it is going to be a mix of sanctions but much more it has to be corrective.

“It is associations, whether in input supplies, in fertiliser or market traders’ association that constitute cartels that are increasing food prices,” he said.

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FCCPC tasks Nigerians on sustainable consumption

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Mr Babatunde Irukera, Vice Chairman /Chief Executive Officer of the Federal Competition and Consumer Protection Commission (FCCPC), says the commission is committed to promoting sustainable consumption in Nigeria.

Irukera said this at a one-day stakeholders’ workshop on National Sustainable Consumption and Waste Management in Nigeria on Tuesday in Lagos.

The workshop was organised by FCCPC Taskforce on the implementation of guiding principles on sustainable consumption, to galvanise its operations.

He said to realise this objective, the commission was working on an action plan for sustainable consumption, which would soon be adopted to ensure an environmental-friendly consumption behaviour in the country.

He said the sustainable consumption initiative was borne out a decision reached by stakeholders during the 2020 World Consumer Rights Day.

Irukera said the FCCPC promoted and proposed the adoption of certain guiding principles for sustainable consumption at the annual World Consumer Rights Day of 2020.

The FCCPC boss said agreed sustainable consumption included consumer advocacy and regulatory engagement efforts in collaboration with the food and beverage companies.

“About two years ago, the FCCPC and alliance of food and beverages companies that sell their products using plastics came together at the consumers’ right day.

“They decided that we should set up a taskforce that will address the question of sustainable consumption. They have being working for the past two years and they have come up with an action plan,” he said.

He noted that the advocacy aspect involved engaging consumers more on handling waste generally, particularly plastic, which does not decompose as well as managing it in a manner that promotes recycling and saves the environment.

Irukera also said the other aspect entailed getting the companies to come together to adopt self-regulatory principles.

“The level of plastic waste management in the country is high and we have a big problem with that.

“Although, not as high as in other parts of the world, but again we are talking about a particular waste here, which is plastic and it is non-degradable.

“We also need to find more cost effective ways of distributing products and at the same time get consumers to be sensitive to their own habits,” he said.

According to him, since the taskforce came into existence, what it has done is mostly to come out with a plan.

“In the interim, while they were coming up with a plan, we have done some advocacy work. We see that recycling has become prevalent in the country.

“We don’t take credit for that, but we have contributed to that process.

“You must have seen in the news that we are trying to address producing multiple products in sachets, so that we can make more progress and which has contributed to addressing this in a robust manner,” he added.

Mr Christ Wulff-Caesar, Acting Chairman of the FCCPC Sustainable Consumption Taskforce, said the action plan would be for the next five to 10 years.

He said the action plan would allow manufacturers, consumers, civil society groups, recyclers, all to work within a framework that ensured sustainable process, especially with emphasis on disposing plastic waste.

According to him, Nigerians should be responsible in a way to ensure sustainability of the environment.

“In order to ensure sustainable consumption, we need to change our behaviour on what we do as consumers, manufacturers, recyclers and civil society groups.

“First of all, as a taskforce, our mandate is to evaluate policies in place and available data, knowing the gaps we need to close, which a committee is looking into; so that we can change the legislation and behaviour of a society.

“It is important to know what the problem we are dealing with is. But at the end of the day, the next phase of the taskforce is to communicate to the public the ideals and what is required in terms of sustainable consumption,” said Wulff-Caesar.

Also, Agharese Onaghise, Executive Secretary of Food and Beverage Recycle Alliance, said members supported the operations in waste management value chain, enforced collection and recovery into productive use.

Onaghise said members also ensured community engagement, education and awareness, which the group continued to promote.

She said, “It’s very critical for use in Nigeria to promote behavioural change for people to understand that the packaging material can be collected in an effective way so that it can be recycled effectively.

“Lastly, we also support policy drive dialogue. When it comes to waste management in the country; we need to implement an integrated approach.

“This is because we know that a lot of us also consume products and these products have packaging materials. How do we dispose them?

“If we segregate at the source, it would go a long way in ensuring an effective collective system so that effectively we can recycle and also manage the waste that comes out of the product.”

The UNIDO Regional Director, Mr. Jean Bakole, commended FCCPC for constructing the taskforce to come up with a framework for sustainable consumption and Waste Management with a focus on plastic waste in particular.

Bankole was represented by UNIDO’s Private Sector development expert, Mr. Mustapha Alhaji.

The key stakeholders at the workshop are FCCPC, Standards Organisation of Nigeria (SON), National Environmental Standards and Regulations Enforcement Agency (NESREA) and Federal Ministry of Health.

Others include Federal Ministry of Environment, Civil Society Organisations and industry, represented by Food and Beverage Recycling Alliance; all adopted and committed to the principles.

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FCCPC targets N14.3bn revenue in 2023

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Mr Babatunde Irukera, the Executive Vice Chairman, Federal Competition and Consumer Protection Commission (FCCPC), on Monday said the commission had a target revenue of N14.3 billion for 2023.

Irukera made this known at a hearing on the 2023-2025 Medium Term Expenditure Framework/Fiscal Strategy Paper (MTEF/FSP) orgnised by the House of Representatives Committee on Finance in Abuja.

The FCCPC boss said that before assuming office in April 2017, the commission had zero remittance into government coffers.

Irukera said that under his watch at the end of 2017, about N41 million was remitted and that N34 million was also remitted at the end of 2018.

He said in 2019 after the establishment law was amended, N98 million was remitted and the commission pulled out from being funded by the treasury and became self-funded.

The FCCPC helmsman said in 2021, about N1.3 billion was remitted while in 2022, about N1.26 billion had been so far remitted.

“In the process of leaving the government treasury, as at today with the budget performing at 70 per cent, we have received N163 million in overhead, N296 million in capital and not a naira is waiting to be swept at the end of the year; that’s about N500 million.

“As at this year, we have given the government N1.2 billion and we will give more; our revenue target for 2023 is N14.3 billion, I feel relatively confident that we will be close or hit the target.

“We, however, need to find a balance, we are not a revenue generating agency, and we must not be portrayed or perceived as doing our work so revenue will come in.

“We will lose our credibility and it will affect the economy,’’ he said.

Reacting to issues of expenditures raised by the committee in an earlier sitting, Irukera said that hazard allowance were paid to members of staff who went out on surveillance and enforcement.

The FCCPC boss said that they were exposed to so many dangers, especially when they faced loan sharks and digital lenders that sent defamatory messages in the country.

According to him, they are one of the agencies that remained at work throughout the COVID-19 lockdown so they are hazards of the job.

Irukera said that the increase in insurance premium from three million to N30 million was because before his arrival, the “commission acted irresponsibly about insurance which has been corrected”.

“They were buying brand new cars and were doing third-party insurance so there was potential for loss but now, we insure all the vehicles comprehensively.

“We do all the appropriate insurance to make sure that not only are people comfortable, we make sure if there is a loss of government property, we do not have to pay for it,’’ he said.

He explained that more money needed to be spent on building enterprise management systems to keep commerce running as a result of COVID-19.

He said that the system had almost eliminated paperwork and file movement as a merger of two companies could be fully done online among others.

Members of the committee congratulated Irukera for the feat so far achieved by the commission under his leadership.

The Chairman of the committee, Rep. Abdullahi Saidu (APC-Niger), said that in the banking sector, when a member of staff met a target of one billion naira, the next day a two billion naira target was given.

“If you do that, let the committee know so that we have a reference point for other agencies appearing before us like I earlier made example of Prof. Is-haq Oyelede of the Joint Admission and Matriculation Board (JAMB).

“If you do that, I assure you, the country will celebrate you; I know we are not too good in celebrating achievers, but this assembly has given people award in our chambers.

“So if you do something deserving of accolade, this committee will speak for you, Nigerians will celebrate you.

“So come back and say you have done N15 billion and then we will say, he has raised revenue from two billion to N15 billion.

“That is a quantum lift anywhere any time, we know you can do it, with the passion you displayed today the committee believes you can do it,’’ he said.

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FCCPC advises customers on redress for defective, unsafe goods

The Federal Competition and Consumer Protection Commission (FCCPC), has urged consumers’ to seek redress from supermarkets and service providers over purchase of a defective goods and items.

Mr Babatunde Irukera, the Executive Vice Chairman of the Commission, said in Abuja on Wednesday that the Federal Competition and Consumer Protection Act (FCCPA) reserved the right for consumers to return goods and supermarkets were obliged to comply with it.

Some supermarkets and traders usually refuse a repair, replacement or  refund of some faulty goods purchased from them by their customers.

He said that consumers’ could seek redress directly from the manufacturer, importer or distributor in line with Sections 136 and 116 of the Act.

He said that the Act stipulated that manufacturers, importers or distributors of goods were required to label or describe the goods in a manner that would be easily traceable to them to enable consumers reach them.

Irukera said that consumers could file a complaint to the Commission where producers or providers failed to comply with the law, including with respect to return, repair or refund.

”They have to also provide an implied warranty that the goods are of good quality and suitable for the purpose for which they are intended.

”Section 132(2) stipulates that consumers may return goods which do not meet the required standards to the undertaking that supplied the goods within three months after the delivery of the goods to the consumer.

”The undertaking shall either repair or replace the failed, unsafe or defective goods or refund to the consumer the price paid for the goods.

”Consumers have multiple avenues for redress in such situations, ” he said.

On the digital money lenders ‘loan sharks’ investigation, Irukera said the Commission had developed a Limited Interim Regulatory/Registration Framework and Guidelines to provide guidance to the operators and businesses.

The executive vice chairman said the guideline was pending the development of a more comprehensive framework by the Ad-hoc Joint Task Force.

According to him, more recently, the Commission has commenced discussions with payment platforms to understand their relationship with unethical money lenders.

Irukera said the Commission had also issued orders to suspend certain businesses from using the payment gateway services for the purpose of processing loan repayments from their customers.

”As you may be aware, the Commission has frozen the bank accounts and payment platforms of some digital money lenders in order to suspend their activities.

”The Commission has issued orders to app stores to drawdown certain applications and to guide the process/requirements for publishing new digital money lending apps on the app stores”.

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FCCPC wants DisCos to respect consumers’ rights  

The Federal Competition and Consumer Protection Commission (FCCPC), has called on Distribution Companies (DisCos) to respect the rights of electricity consumers.  

The Commission also urged the companies to be mindful of their commitments to customers in this period of severe electricity shortages and customer dissatisfaction.  

The Commission in its official Twitter handle @fccpcnigeria displayed some copies of consumer rights under @NERCNG Service-Based Tariff & Meter Asset Provider frameworks.  

It reads “Customers shall be billed according to the hours of electricity supplied (approved band classification).  

“You have a right to contest the tariff band classification you have been assigned.  

“Payment for meters shall not be made if meters are not available.  

“The Meter Asset Provider (MAP) shall install the meter at the premises of the customer within 10 working days of payment’’.  

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