The Central Securities Clearing System (CSCS) says it will continue to leverage strong foundation and mutual trust to enhance service experience for its teeming customers in the capital market ecosystem.
The Managing Director and Chief Executive Officer, CSCS Plc, Mr Haruna Jalo-Waziri, said this in a ‘thank you’ message to its customers on Monday in Lagos.
The company joined the rest of the world to celebrate the 2021 Customer Service Week with the theme: “The Power of Service”.
Jalo-Waziri expressed gratitude to the customers for their continued patronage, especially during this challenging time.
He noted that “the desire and need to better serve the customers is the source of ingenuity and resilience of CSCS.”
“We are excited about the opportunities to serve you for decades to come, especially as we leverage our strong foundation and mutual trust in creating new service experience for you and all in your best interest.
“You have been a great source of inspiration and motivation for us, and we would continue to invest in our mutual growth.
“We will continue to explore new frontiers for our mutual growth; such is the power in serving innovative customers like you, who continue to push boundaries and explore blue oceans.
“Gracefully, we have collectively surmounted all odds of the COVID-19 pandemic over the past 20 months, leveraging our mutual trust and commitment to service excellence in sustaining activities in the Nigerian capital market.
“We are proud of you as our source of inspiration. Always knowing that you are by our side, keeps us motivated and energised to seek better ways of serving you,” he said.
Jalo-Waziri said: “In serving you, lies our strength. Innovating to serve you better strengthens our tenacity and stimulates our ingenuity.
“In essence, serving you, keeps our mission alive and reinforces our vision to be the globally respected and leading Central Securities Depository (CSD) in Africa. This is the true Power of Service,” he said.
He said the company has lined up various activities to celebrate the week (from Oct. 4 to 8) with various exciting prices that would be gifted to customers who participate in puzzles and quizzes via the company’s social media handles.
He said that the CSCS customers included retail and institutional investors in the financial market, securities exchanges, stock brokerage participants, investment banks, custodians, registrars and issuers of securities.
Customer Service Week, celebrated every first two weeks in October, is an international celebration that calls attention to the importance of customer service and the people who provide it.